All orders are processed and shipped promptly, same day - next day M-F; typical deliveries are 2 to 5 business days depending on your location.
Your Tracking Information will be emailed at the time of shipment.
If you do not receive our welcome email and your order acknowledgement, please adjust your email settings to receive our communications. We will not fill your inbox with unwanted emails.
Your order status can be viewed at any time, just Sign In to your PoochSupply.Com account.
Return Policy:Items must be returned within 10 days of purchase. Items must be in their original unused, and unopened condition and in original packaging.
We do not refund original shipping costs.
All items are subject to a 10% restocking fee.
If there are any manufacturing defects we will credit return shipping.
All refunds will be made with in 1 business day after we receive your returned product.
Ship your returned item to:
2315 Strand St. Ste 2C
Galveston, Tx. 77550
If we need to supply a return shipping label, please notify us using our Contact Form.